1. HOW DO I GET IN TOUCH WITH YOU?
We work Monday through Friday 9am-6pm PST. Feel free to email us any time at: info@fireandcreme.com and we'll get back to your email as quickly as possible.
2. HOW DO YOU SHIP?
We currently use UPS for nearly all of our shipping requirements.
3. CAN I ARRANGE TO PICK UP MY ORDER?
Yes! Our shop is located at: 1703 Lincoln blvd - Venice CA 90291. We are open Tuesday to Saturday 10am to 6pm.
4. DO YOU SHIP OUT OF THE STATE/COUNTRY?
We are able to accommodate out of state/country orders.
For rental inquiry, please fill out our Rental Inquiry Form and we will be in touch with more specific shipping and logistics estimates based on the location and details of your event. Due to the time these items are out of our inventory and, thus, unavailable to rent to other parties, out of state/country orders may be subject to extended rental period fees.
5. HOW ABOUT RETURNS?
Upon receiving your order, you have 5 days from delivery to request a return authorization number (RMA#) by emailing info@fireandcreme.com. Once you receive your RMA#, you have 5 days to ship the item back to Fire & Creme Kids. Return shipping is the customer's responsibility. Upon receiving the item in the exact condition as it was sold with all original packaging and materials, we will credit your original payment method for the full price of the item(s). Shipping fees paid by the customer are not refundable. We cannot accept returns, exchanges or cancellations on any products labeled as "No Returns" in the description on the product page.